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Account Director

"Don't tell people how to do things, tell them what to do and let them surprise you with their results."

– George S. Patton

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About Ten Adams.

Ten Adams is a healthcare branding, marketing + advertising agency. We are strategists and creatives that transform business challenges into powerful brand experiences for hospitals and healthcare organizations. At Ten Adams, we pride ourselves on a simple foundation of being helpful and doing great work. We work hard to create an environment that breeds creativity and inspiration – our culture is nothing without the people behind it. 

We understand that it’s the whole package that matters, that’s why we offer:

  • Competitive salaries with annual pay increases and bonuses
  • PTO, Holidays, Birthday, Volunteer Time Off
  • Flexible scheduling with core hours
  • In-office, hybrid and remote work options
  • Life, health, dental and vision insurance
  • 401k with match
  • Career advancement opportunities 
Ten Adams team sitting at table discussing things

Job Type: Full Time

The Position

The Account Director is the strategic heartbeat of the client relationship—a trusted advisor who transforms business challenges into marketing solutions that drive measurable results. This professional doesn't just manage accounts; they elevate them, championing client success while orchestrating seamless collaboration across disciplines. They balance the art of relationship building with the science of business growth, leading with confidence, empathy and a strategic mindset that makes clients and internal teams better. This role requires someone who can anticipate needs, sell ideas that move businesses forward, and build a client experience that fosters sustained client engagement and organic growth.

Responsibilities

Account Strategy

  • Serve as the strategic business owner for assigned client accounts—acting as the primary point of contact and trusted advisor who ensures alignment between client goals and agency capabilities.
  • Deliver strategic counsel that translates business objectives into actionable, integrated marketing and communications strategies.
  • Build and nurture long-term client relationships through proactive communication, results-driven strategy and genuine collaboration that anticipates evolving needs.
  • Guide clients through complex decisions, business cases and performance reviews—turning insights into action and demonstrating the value of strategic thinking.

Campaign & Program Execution

  • Facilitate the development and execution of multi-channel marketing campaigns and brand programs that meet client business objectives.
  • Collaborate with internal teams—Strategy, Creative, Media, Performance Marketing, and Tech to ensure campaign execution aligns with strategic objectives and delivers on client expectations.
  • Monitor campaign performance and partner with teams to drive continuous optimization and improvement.
  • Evaluate results against objectives and provide strategic recommendations based on performance data and insights.

Account Growth & Business Development

  • Manage and grow your book of business with revenue targets tied to both retention and expansion.
  • Lead the full sales cycle for new work: scope development, pricing strategy, proposal creation and presentation.
  • Identify and pursue opportunities for organic account growth through expanded scopes, new initiatives and strategic recommendations that add value.
  • Contribute to new business efforts by supporting pitch strategy, proposal development, RFP responses and strategic presentations.
  • Develop compelling case studies that demonstrate client success and showcase the agency's strategic impact and capabilities.
  • Support thought leadership initiatives that position the agency as an industry authority and enhance its competitive positioning.
  • Collaborate with agency leadership to evaluate market trends, client needs and potential expansion opportunities.

Operational Excellence & Financial Management

  • Partner with operations and project management to ensure accurate forecasting, resource allocation and margin health.
  • Monitor and manage account financials to maintain profitability while delivering exceptional value to clients.
  • Maintain documentation and workflow standards that support agency effectiveness and operational transparency.

Team Collaboration & Leadership

  • Foster a culture of collaboration, transparency and high standards through active participation in internal meetings and cross-functional teamwork.
  • Represent the voice of the client internally translating needs, expectations and feedback to ensure teams are aligned and empowered.
  • Share insights, lessons and case studies from client work to help upskill peers and support continuous team learning.
  • Elevate team morale through encouragement, recognition and clear communication that builds trust and accountability.

Qualifications + Requirements

Hard Skills

  • Bachelor's degree in Marketing, Business, Communications or a related field
  • 7+ years of experience in marketing, account management or agency leadership—preferably within healthcare, B2B/B2C or brand-led environments
  • Proven ability to lead cross-functional marketing initiatives across agency disciplines—strategy, creative, digital, media and brand
  • Demonstrated financial acumen with experience managing account profitability, budget oversight, and strategic investment decisions that balance client value with business growth
  • Skilled in developing integrated marketing plans, brand campaigns and multi-channel programs that drive business results
  • Experience managing large client relationships and presenting strategic recommendations to senior marketing leaders
  • Proficiency in leveraging AI tools to enhance strategic planning, client insights and marketing efficiency
  • Proficiency with marketing performance metrics, KPIs, analytics platforms and optimization techniques

Soft Skills

  • Strategic thinking with the ability to connect creative and business outcomes
  • Skilled communicator with executive presence and the ability to inspire client confidence
  • Relationship builder who thrives on collaboration and connection
  • Proactive problem solver with a growth mindset and client-first orientation
  • Organized and disciplined with a strong sense of ownership, accountability and follow-through
  • Natural leader who elevates others and builds trust across teams and clients
  • Adaptable professional who thrives in a fast-paced, outcomes-driven environment
  • Strong emotional intelligence with the ability to navigate complex stakeholder dynamics

 

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